FREQUENTLY ASKED QUESTIONS (FAQs)
I can't find a product that I need on your website. What should I do?
Please send us an email to sales@spilldoc.com.au with the item description and quantity. With our network of manufacturing partners, we will do our best to fulfil your request.
Are you able to deliver to me?
Yes, We offer delivery services across all regions in Australia.
Are you able to do a last-minute urgent delivery?
Yes, we are able to offer a next day dispatch for most of the products.
Additional delivery charges applicable.
What is the usual lead time?
Our standard lead time for dispatch is s 1-3 working days upon order confirmation.
We can offer overnight express services with additional charges
Product delivered is wrong or faulty.
Kindly inform us immediately by email at sales@spilldoc.com.au and we will attend to you as soon as possible.
Are the pricing for the items fixed?
Yes, prices are fixed for small quantities. Bundle Pricing is offered when you select the product. For large quantities and regular purchases, please email us at sales@biosafetysupplies.com.au and we will offer you further discounts wherever applicable.
Is there any installation requirements?
Depending on the type of products, Installation my be required.
For more information, please refer to Information Center
Do I need a forklift at site?
Depending on the product type, you may need a forklift to facilitate the unloading and moving the products. If you do not have a forklift, please contact us to provide a delivery with a tailgate.
Do the products comes with a Warranty?
Yes, we provide a 1 year warranty for most of the products. Please refer to each product description for the warranty.
What methods of payment do you accept?
Our preferred mode is wireless payment by Bank Transfer or Credit Card options.
Didn't find the answer you're looking for?
Please email us at sales@spilldoc.com.au and we will respond to you immediately.